FAQ
Frequently Asked Questions
How long does delivery take?
Your order is normally processed within 1–2 working days.
Once prepared, it will be shipped to the address provided. As soon as your order leaves our warehouse, you will receive an email confirmation with the available tracking information.
Can I track my order?
Yes. Once your parcel has been dispatched, you'll receive a confirmation email with a tracking link so you can follow your delivery.
You can also track your order at any time by entering your order number and email address on our Track Your Order page.
Is payment secure?
Yes. All payments are processed through a secure, encrypted checkout, and your card details are never stored on our servers.
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.
What is your return policy?
You have 30 days from the date you receive your order to request a return. Items should be unworn, in their original condition and with tags attached.
To start a return, email us at support@elliedublin.com and our team will guide you through the next steps.
How can I contact customer support?
You can email us at support@elliedublin.com and we aim to reply within one working day.
Support hours: Monday to Friday, 9:00–17:30 (Irish time).
